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Apex Car will accept any cancellation. However, ATS reserve the right to deduct £5 or 10% (whichever is higher) from the pre-paid fare for administration/transaction charge per journey ( as long as 24 hours’ notice is provided) when refunding the amount to you within 7 days of cancellation. You need to email us of any cancellation which you will receive a confirmation by us. Not receiving the confirmation form us means that we have not received your email. In this case, contact us by phone on 0800 246 1981.

Apex Car will not issue refunds under the following circumstances:

  • If the passenger does not show up for pre-paid journeys.
  • For cancellation of booking with less than 24 hours’ notice provided or afterwards.
  • In exceptional circumstances where a refund may be possible should be addressed with Apex Car's customer services directly.